Privacy Policy

At Symmetric Health Solutions LLC we recognize that privacy is important. This Policy applies to all visitors and users of and hosted services offered by Symmetric Health Solutions LLC (referred to as “Symmetric Health Solutions”). Please read this Privacy Policy carefully. By accessing or using any part of this website, or by providing your information to us, you consent to the collection, use, and disclosure of your information and data in accordance with this Privacy Policy.

If you have any questions about this Policy, please feel free to contact us.

Policy's effective date is: 01/07/2019

What Information Symmetric Health Solution Collects and Why

The information we receive and how we use it depends on what you do when visiting our website. You may choose to provide Symmetric Health Solutions personal information using this website, for example by entering that information into data fields on the website or emailing Symmetric Health Solutions at the email addresses provided on the website. Personal information includes data that specifically identifies you, such as your name, organization, title, email address, mailing address, telephone number. For example, you may use the website to schedule a demo.

Symmetric Health Solutions also collects certain non-personal information, data that does not identify you as an individual person. This information tells us about how people use the website so that we can analyze its effectiveness and provide you with a better web experience. We collect and use this information through a variety of technologies, including “cookies” and techniques used to track who is reading a web page or email, when, and from what computer.

  • Information you provide - When you sign up for a Symmetric Health Solutions Account or other Symmetric Health Solutions service or promotion that requires registration, we ask you for personal information (such as your email address and an account password). For payment, we also request credit card or other payment account information which we DO NOT keep on our servers.
  • Log information - When you use Symmetric Health Solutions services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request.
  • User communications - When you send email or other communication to Symmetric Health Solutions, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
  • Other sites - This Privacy Policy applies to web sites and services that are owned and operated by Symmetric Health Solutions LLC. We do not exercise control over the sites displayed as search results or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Symmetric Health Solutions LLC does not control this and does not take any responsibility in these regards.

Symmetric Health Solutions only processes personal information for the purposes described in the applicable Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

  • Providing our products and services to users, including the display of customized content;
  • Auditing, research and analysis in order to maintain, protect, and improve our services;
  • Ensuring the technical functioning of our network; and
  • Developing new services.

Our Use of Cookies

Symmetric Health Solutions uses cookies to make interactions with our service easy and meaningful. We use cookies (and similar technologies, like HTML5 localStorage) to keep you logged in, remember your preferences, and provide information for future development of Symmetric Health Solutions. We also use cookies to identify a device, for security reasons. By using our website, you agree that we can place these types of cookies on your computer or device. If you disable your browser or device’s ability to accept cookies, you will not be able to log in or use Symmetric Health Solutions’ services.

Choices for Personal Information

When you sign up for a particular service that requires registration, we ask you to provide
personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this
Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.

You can decline to submit personal information to any of our services, in which case Symmetric Health Solutions may not be able to provide those services to you.

Information Sharing

Symmetric Health Solutions only shares personal information and user uploaded data with other companies or individuals outside of Symmetric Health Solutions in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any sensitive personal information or user uploaded data.
  • We provide such information to other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Symmetric Health Solutions, its users or the public as required or permitted by law.

If Symmetric Health Solutions becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We do not share, sell, rent, or trade user Personal Information with third parties for their commercial purposes.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. Although we strive to keep your personal information secure, no safeguards can be guaranteed to be completely secure, so you should exercise caution when transferring personal and other sensitive information over the Internet. Please advise us immediately, by contacting us, of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.

We restrict access to personal information to Symmetric Health Solutions employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data Integrity

Symmetric Health Solutions processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and Updating Personal Information

When you use Symmetric Health Solutions services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic,require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users' personal information.


Symmetric Health Solutions regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Symmetric Health Solutions treatment of personal information by contacting us. When we receive formal complaints, it is Symmetric Health Solutions policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Symmetric Health Solutions and an individual.

Children’s Privacy

The website is not aimed at or intended for children. We do not knowingly collect information from children under the age of thirteen through this website. If we obtain actual knowledge that we have inadvertently collected personal information relating to a child under the age of thirteen, we will delete that information from our records.

Global Privacy Practices

This website is hosted and maintained in the United States. If you are visiting this website from a country other than the United States, you should understand that your data submitted through or generated by your use of this website will be transferred to and processed under the laws of the United States, which may not have the same data protection laws as the country in which you are located. This will necessarily result in the transfer of information across international boundaries. By visiting this website and communicating electronically with us, you consent to the transfer and processing of your data as set out in this Privacy Policy in the United States subject to the laws of the United States. If you do not consent to having your information used in according with this Privacy Policy, you should not provide your personal information and should disable all cookies and other technologies.

Changes to this policy

Please note that this Privacy Policy may change from time to time. Regardless, we will post any Policy changes on this page. Each version of this Policy will be identified at the top of the page by its effective date. Symmetric Health Solutions encourages visitors and users to frequently check this page for any minor changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

If you have any additional questions or concerns about this Policy, please feel free to contact us any time.